Imaging Access Navigator

Position Title:

Department:

Job Description:

General Description:

Under limited direction, functions on the multidisciplinary team as an advocate and educator for patient; Schedules patient testing/procedures and ensures testing/procedure is scheduled in appropriate location with appropriate resources; Obtains pre-certification/authorization numbers and enters into the scheduling or registration system; Obtains and enters accurate insurance information.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Coordinates patient care throughout the continuum of care in collaboration with the multidisciplinary team

• Serves as a resource for care management

• Utilizes advanced practice expertise to ensures testing/procedure is scheduled in appropriate location with appropriate resources

• Works in collaboration with internal and external interdisciplinary team members to achieve excellence in customer service

• Communicates with all members of the team on behalf of the patient

• Schedules patients for imaging testing/procedures in the hospital information system

• Selects accurate insurance carrier plans and informs patient and/or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease of benefits

• Inform the physician office staff and/or patient of any testing requirements according to the instructions and queries in the scheduling module

• Obtains, and/or works in coordination with the physician office, pre-certification/authorization numbers and enters them into the scheduling module

• Utilize appropriate method/tool to communicate with patient access and other facility departments as necessary

• Receive, maintain, and index physician orders per facility and SSC standards and guidelines

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education:  High School Diploma or GED required. Associates degree preferred.

Experience:  0-3 years of experience. Prior scheduling experience in radiology or physician office preferred. Prior imaging experience preferred

License(s)/Certification(s)/Registration(s) Required: None required.

Knowledge, Skills and Abilities:

• Knowledge of imaging equipment locations and abilities.

• Must communicate clearly and concisely.

• Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting or exceeding expectations.  

• Ability to work effectively as a team member.

• Knowledge of medical terminology.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.