Quality Improvement Program Manager

Position Title:

Quality Improvement Program Manager

Department:

Quality Resource Management

Job Description:

General Description:

The Quality improvement program manager role is specifically designed to facilitate significant quality, process and performance improvement activities using Lean Six Sigma methodologies. Quality improvement program managers are deployed throughout the organization to execute process improvement projects that drive breakthrough improvement in customer satisfaction, process capability, and quality using data driven decision-making.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Lead a team/project and support medical research efforts utilizing DMAIC and Lean Six Sigma methodologies with limited guidance.
• Provide regular project reviews to the Sponsor and/or Executive Leadership, including developing and presenting quality data.
• Coach and mentor process improvement teams following prescribed methodology ensuring timely and successful completion.
• Establish strong team relationships building trust and open communication regarding quality and patient safety issues and results.
• Supports strategic goals, which contribute to the success of the organization.
• Assist with management and improve on publicly reported measures including US News & World Report, Leapfrog, and CMS Hospital Star ratings. 
• Performs duties with accountability, competency, innovation, collaboration, compassion and respect to create the best possible outcomes with exceptional customer experiences.
• Proven result-oriented change agent who is an effective business systems thinker with strong track record of outcomes from project management, team facilitation or improvement team participation; time management skills
• Using adult learning principles for teaching in an informal/formal learning setting

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education: Bachelor’s Degree in relevant field required. Masters degree preferred.

Experience: Three (3) years of experience with change management, project management, continuous performance improvement and/or data analysis required, preferably in acute healthcare setting; EPIC experience preferred.           

License(s)/Certification(s)/Registration(s) Required: Process improvement certification (Lean Six Sigma or equivalent training) required within twelve (12) months of hire

Knowledge, Skills and Abilities:

• Proficiency with Office computer tools (e.g. Power Point, Excel, Access, Word)
• Proven ability to identify and resolve problems, plan and conduct complex project assignments and prepare reports.
• Ability to analyze large, complex data sets using critical thinking skills to determine areas for opportunities and to drive robust performance improvement activities
• Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration
• Ability to work collaboratively and effectively with health care professionals (nurses, physicians and leadership) at all levels to achieve established goals and improve quality outcomes
• Strong team facilitation and coaching skills including building trust and open communication regarding project issues and results.
• Thorough knowledge of teaching Lean Six Sigma methodology.
• In-depth knowledge of current hospital performance measures and collaboration with OU Health clinical and administrative leaders in developing, and implementing interventions to improve clinical and operational workflows in effort to improve performance in quality and patient safety metrics.
• Demonstrates outstanding communication skills, including active listening and formal/informal leadership skills
• Knowledge of the requirements of regulatory agencies, public reporting and quality payment programs.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.