Director of Clinics - Pediatric Medicine Specialty

Position Title:

Director of Clinics - Pediatric Medicine Specialty

Department:

OUHP Clinic Administration - Children's Services

Job Description:

Job Description

General Description: Responsible for the daily operations of assigned clinics. Working collaboratively with the clinic managers and medical directors, provides administrative oversight of all aspects of the operations to include service excellence, human resources, quality improvement, financial oversight, and operational efficiency and effectiveness.  Accountable for the performance of the clinic managers and key support managers in the organization. 

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Accountability Management.  Ensures the established clinic operational reports and scorecards are prepared on a monthly basis and reviewed with all clinic managers. Prepares monthly reports on activities of the clinic operations including productivity, turnover, telephone management, patient satisfaction, quality indicators. Monitors monthly reports to ensure management is meeting the established performance targets.  Recommends solutions to complex fiscal, quality and related problems.
• Personnel Supervision.  Supervises managers, administrative, and/or nursing staff.  Responsible for hiring, terminating, training, conducting performance appraisals, disciplining, delegating tasks, overseeing work, and development. Authorizes time cards and approves time off.   Anticipates staffing needs by analyzing workflow, strengths of employees, etc.  Recommends salary adjustments based on equity and performance. 
• Quality Assurance.  Ensures each clinic attains the highest level of operational performance, compliance with federal, state and university regulations and department policies and operating procedures. Oversees a high level of performance against established clinic financial and operational metrics.  Implements and reviews training and education programs to keep staff at an effective level of proficiency.  Serves on the various committees, task forces,    and work groups related to quality improvement.
• Health Information Technology.  Works closely with clinic management and medical directors to identify opportunities to improve overall workflow by implementing systems of quality improvement. Takes best practices for clinical documentation and shares across all clinics.
• Financial Management.  Responsible for the fiscal administration of the clinic.  Works closely with Financial Services to ensure that all assigned clinics manage operations to the established monthly budgetary targets. Facilitates monthly meetings between finance and the clinic managers to review performance as well as monitor volumes, productivity, billing, no-show rates, and other key metrics.
• Procedure Development.  Assists in the development of procedures and goals for clinic operations to ensure optimal operating performance.  Provides key administrative support to management.
• Customer Service.  Participates in complaint resolution not achieved at subordinate levels to maintain customer satisfaction. Coordinates reward and recognition activities throughout all clinics.
• Performs other duties as assigned

Minimum Qualifications

Education: Bachelor’s Degree in applicable field required. Master’s degree in Healthcare Administration, Business Administration, Accounting or related field preferred.

Experience: 5 to 7 years of progressive leadership experience required.

3 or more years experience in physician practice management of large multispecialty groups, preferable academic faculty practices preferred.

License(s)/Certification(s)/Registration(s) Required: Certification from the American College of Medical Practice Executives (ACMPE) or the American College of Health Care Executives (ACHE) preferred.

Knowledge, Skills and Abilities:

• Knowledge of management principles involved in strategic planning, human resources, clinic procedures, and coordination of employees and resources.
• Knowledge of personnel recruitment, selection, and training.
• Ability to use logic to identify problems and have solutions or different approaches to problems.
• Ability to consider relative costs and benefits of potential actions and choose the most appropriate course of action.
• Excellent verbal and written skills.
• Ability to handle stressful situations in a professional manner.
• Ability to develop organizational policies and procedures.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.