Communication Specialist - Patient Logistics-Days

Position Title:

Communication Specialist - Patient Logistics-Days

Department:

Patient Logistics Center

Job Description:

Communications Specialist - Patient Logistics

Shift: Full-Time - Days

OU Medical Center - Oklahoma City, OK  

General Description:

Under general direction, responsible for inbound requests for patient access to Oklahoma Children's Hospital at OU Health.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Receives requests for patient admission to Oklahoma Children's Hospital, patient internal transfers and notifications of discharges. 
• Communicates patient information to the physicians and nursing units for acceptance and patient bed assignment.
• Coordinates patient transfers from outside facilities.
• Assigns patient beds, as appropriate, and maintains list of pending admits. 
• Receives a physician’s order to admit, register or schedule a patient.
• Reviews information for completeness and appropriateness of admissions, follows up with requestor to get complete information as needed. 
• Corresponds with internal and external customers to facilitate patient admission and placement.
• Collaborates with other bed management staff to facilitate bed management goals. 
• Maintains various reports and logs as needed.
• Maintains and updates electronic bedboard.
• Works for continuous improvement in customer service and processes.
• Provides support to patient units to include ordering supplies and creating documents as directed. 
• Assists in training new employees as requested.
• Performs other duties related to bed management.

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education: None

Experience: One (1) year of administrative experience in hospital/medical setting in either admitting, patient registration/appointments, BedBoard. One (1) year of relevant college course work can be substituted for work experience.

License(s)/Certification(s)/Registration(s) Required: None

Knowledge, Skills and Abilities: Knowledge of hospital policies and procedures. Knowledge of medical terminology. Knowledge of office procedures and equipment. Skill in establishing and maintaining effective working relationships with others, in following verbal and written instructions and in typing accurately.  Excellent verbal and written communication skills with emphasis on providing customer service to internal and external customers. Good computer skills. Typing/keyboarding skills sufficient to meet the requirements of the position. Familiar with or ability to learn Microsoft Office, Teletracking and other software applications.  Knowledge of commonly used hospital based computer programs would be helpful. Ability to relay information accurately and concisely.  Ability to work closely with multiple disciplines in the healthcare setting.  Ability to successfully handle multiple tasks.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.