Patient Flow Coordinator- Jimmy Everest Center

Position Title:

Patient Flow Coordinator- Jimmy Everest Center

Department:

OUHP Children's Jimmy Everest Center Hem/Onc

Job Description:

General Description:  Coordinates patient flow through the clinic from check-in to a provider appointment, by maintaining communication with Front Desk, Lab, Clinical Staff, Providers, and Pharmacy.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Anticipates and manages patient movement in the clinic with the available medical staff from all points of entry
• Works in conjunction with physician and/or team members to prioritize rooming based on patient needs and provider scheduled times
• Timely communicates patient readiness for treatments to clinical staff/ providers and pharmacy
• Physician/Provider liaison between provider and patients, to communicate information and delays during appointments
• Timely answers external and internal phone calls with courteous, helpful service at all times
• Coordinates communication between entire patient care team during a patient visit
• Schedules patient appointments, as needed
• Escorts patients/ families to exam room and / or cleans exam rooms, during no medical assistant availability in clinic
• Performs PSR job duties, as needed, during clinic downtime
• Performs other duties as assigned

Minimum Qualifications:

Education:  High School Diploma or GED required.

Experience: 1 year of customer service experience, preferably in a medical clinic setting.

License(s)/Certification(s)/Registration(s) Required:  None.

Knowledge, Skills and Abilities:  

• Excellent Customer Service skills
• Good Verbal and Written Communication skills
• Interpersonal skills- able to work effectively with other employees, patients, and external parties
• Ability to follow verbal and written instructions
• Good Computer skills

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.