Senior Clinic Office Manager - Head and Neck Surgery and Oncology Clinic - Stephenson Cancer Center

Position Title:

Senior Clinic Office Manager - Head and Neck Surgery and Oncology Clinic - Stephenson Cancer Center

Department:

SCC Head and Neck

Job Description:

Location: Stephenson Cancer Center

Shift: Full-Time (40 hours/week) Monday-Friday 8a-5p

Join the Head and Neck surgery oncology team at the Stephenson Cancer Center, the only NCI designated center in Oklahoma! Head and Neck cancers encompass those affecting the throat, voice box, tonsils, skin, thyroid, and surrounding areas. Caring for this patient population is complex and multidisciplinary but incredibly rewarding. The care team collaborates with 6-8 providers per week to manage a patient load of 60-80 individuals daily, spanning from cancer surveillance to end-of-life care.

General Description: Oversees the daily operation of a clinic.

Essential Responsibilities:

• Personnel Supervision.  Supervises clinic staff.  Issues first and second level warnings, conduct performance appraisals, and handles personnel issues as they arise.  Coordinates time reports and leave requests.  Completes all new hire information, schedules training, and completes necessary forms.  Ensures staff is well equipped to perform their duties. 
• Budget Assistance.  Provides assistance to the Clinic Administrator when preparing the budget.  Ensures spending remains within acceptable budget levels by monitoring spending.  
• Complaint Management.  Manages complaints from all sources including patients, staff, physicians, etc.  Intercedes with physician and initial complaint.  Works in conjunction with Clinic Administrator to address complaints.  Reviews, investigates, and resolves all outstanding complaints in the complaint tracking system.
• Accounts Payable.  Codes invoices, maintains appropriate copies, provides information related to invoices, etc.  Maintains basic knowledge of CPT and ICD-9 coding. 
• Billing Assistance.  Assists Departmental Billing Manager by solving problems with billing.  Examines billing procedures and seeks to improve registration and billing errors.  Ensures patient billing information and patient records are accurately processed in a timely manner.     
• Supply Maintenance.  Maintains supplies for the clinic by ordering and tracking supplies.
• Liaison.  Serves as the liaison between HCA and the laboratory, radiology, insurance companies, etc. to ensure appropriate information is present.
• Report Preparation.  Runs queries and prepares clinical reports on write-offs, charges, and collections monthly.
• Clinic Assistance.  Provides assistance to the clinic by scheduling, completing referrals and authorizations, checking patients in and out, and completing lab and x-ray requisitions. 

General Responsibilities:

• Performs other duties as assigned.

Minimum Requirements:

Education: Bachelor’s degree required. Degree in Accounting, Business Administration, Health Care Administration, or related field preferred

Experience: 3-5 years of progressive leadership experience in an inpatient or outpatient clinic setting required.

Licensure/Certifications/Registrations Required: None required.

Knowledge, Skills & Abilities:

• Advanced knowledge of management and organizational processes and healthcare policy.
• Advanced knowledge of Medicaid and Medicare guidelines and other applicable federal and state laws.
• Ability to plan, organize, direct, and schedule clinic employees.
• Ability to train and mentor other clinic personnel.
• Excellent verbal and written communication skills.
• Must be able to supervise, train, and evaluate staff.
• Ability to identify and present to management improvements to overall patient care and improvements to the clinic processes.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.