Sr. Patient Services Representative

Position Title:

Department:

Job Description:

General Description:

Under general supervision, registers, classifies, admits and schedules appointments for patients.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Interviews patients and responsible parties to obtain personal, demographic and financial information required for the registration of patients
• Serves as hospital systems intake
• Schedules appointments following appropriate procedures and guidelines
• Directs the flow of patients and visitors throughout hospital campus through the use of the hospital information system
• Gives information of a general nature regarding access to the hospitals, general operating procedures, etc., to patients and visitors
• Directs patients and visitors to appropriate sources for other inquiries
• Reviews registrations, admissions and appointments for accuracy
• Receives a physician’s order to admit, register or schedule a patient
• May collect money and issue receipts for hospital services rendered
• Maintains various reports and logs as appropriate
• Assists supervisors in developing work schedules as appropriate
• May function as shift supervisor in limited or short staffing situation

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education: None.

Experience: Two (2) years of hospital or medical experience in admitting, financial counseling, patient registration/appointments or related area. Substitute one (1) year of college coursework for each year of the required experience.

License(s)/Certification(s)/Registration(s) Required:  None.

Knowledge, Skills and Abilities:  

Knowledge of hospital policies and procedures. Skill in establishing and maintaining effective working relationships with others; in following verbal and written instructions; in interviewing patients; and in typing accurately. Excellent communication skills, both orally and in writing and good computer skills. Typing/keyboarding skills sufficient to meet the requirements of the position.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.