Network Ops. Center (NOC) Administrator

Position Title:

Department:

Job Description:

The Network Operations Center (NOC) Administrator III will provide support for technology related monitoring and engage in incident management, resolution, and escalated issues where communication with Supervisors is essential.  Responsibilities include initial assessment, triage, research, and resolution of monitoring incidents regarding the use of application software products and/or infrastructure components.  The NOC Administrator III is responsible for collecting information through monitoring tools, supporting resources, and environment awareness.  The NOC Administrator III will also be responsible for mentoring, supporting, and training other team members.  Acting as the Subject Matter Expert, the NOC Administrator III will normally handle the more complex issues. Incidents beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other services or escalation to the proper IT team.
 

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Monitor network performance and availability using monitoring tools.

• Respond to alerts and incidents promptly according to established procedures.

• Perform initial troubleshooting and resolution of network issues.

• Document all incidents, including their resolution steps and outcomes.

• Generate incident reports and analyze trends to identify recurring issues.

• Maintain accurate records of network configurations and changes.

• Coordinate with other IT teams and vendors.

• Provide technical support and guidance to end-users and other IT staff.

• Conduct routine checks and maintenance tasks to ensure network health.

• Participate in the implementation of network upgrades and enhancements.

• Process Firewall requests and commit changes via Panorama

• Review logs to determine health of network, security breaches, mail delivery status, back-up and restore successes/failures and determining corrective actions to rectify failures and inconsistencies

• Interaction with vendors and key relationships as necessary such as TierPoint, Cisco, and Cox

• Provide Data Center Operations services in support of Systems and Network Engineering staff

• Supporting and optimizing key functional areas, particularly in the support of network and systems infrastructure and data center operability

• Take direction from NOC Manager

• Recommend improvements to monitoring tools and procedures to optimize performance.

• Performs other duties as assigned

• Adhere to Code of Conduct and Mission and Value Statements

• On-site support is required

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education Requirements

• Bachelor’s Degree required.

Experience Requirements

• 5 or more years of experience in an IT support role required.

• Network/Systems/Security experience preferred. Healthcare experience preferred.

License/Certification/Registration Requirements:

• Cisco Certified Network Associate (CCNA) and IT Infrastructure Library Foundation (ITIL 4.0) certification preferred.

Knowledge/Skills/Abilities Required:

• Demonstrates ability to understand Corporate, Division, and Facility specific applications, technology, and terminology

• Strong analytical skills, Ability to solve problems

• Competency in MS Office Suite and ticketing systems such as ServiceNow

• Understanding of multiple data centers and towers

• Expertise with multiple levels, types, and environments of monitoring

• Knowledge of tools integration and automation

• Knowledge with Operational Systems (OS’s), browsers, commands and computer language tools

• Knowledge in M365

• Familiarity with Avaya and Cisco (CSM)

• Network and Security background

• Experience working in hospital/ambulatory environments

• Prioritization of patient safety at all times

• Strong communication skills with Management

• Adherence to technology and security standards

• Ensure network is in a constant operational status

• Familiarity with a wide selection of server, storage, and data center hardware

• Understanding of Server operating systems including Windows and Linux

• Security and HIPAA compliance in a complex healthcare environment

• Maintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed

• Thorough understanding of IP Networks, including VLANs

• Firewalls, switches, routers and other network equipment (Cisco, etc.)

Current OU Health Employees - Please click

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.