Communications Dispatch III

Position Title:

Department:

Job Description:

General Description:
The Communications Dispatch Operator III engages in training and education for the department, as well as serves in an ancillary administrative role to support departmental leadership.

Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Develops and maintains department orientation materials.
• Develops and maintains training resource materials for the department.
• Serves as the primary trainer for new employees in the department.
• Works with Telecommunications Supervisor and Manager on benchmarking metrics for the department.
• Works with Telecommunications Supervisor and Manager on complaint investigations and resolutions.
• Serves as a back-up to Supervisor Communications.
• Identifies caller’s needs, obtains/verifies relevant information and routes call to the most appropriate site whether internal or external to OU Health.
• Operates a voice and radio pager system to notify hospital personnel of incoming calls and other related information.
• Updates on call schedules and campus database for Smart web.
• Serves as a key participant in the facilities emergency notification team, during internal or external emergencies or disasters. 
• Receives and dispatches trouble calls to appropriate personnel. 
• Logs and maintains appropriate forms. Monitors and reports fire alarms.
• Monitors computerized Building Automation System (BAS) for possible malfunction of various critical systems such as refrigerators, freezers, air handlers, OR temps, fire panels, generators, and med gas.
• Using the BAS, initiates program changes to various HVAC and other critical operating systems and equipment as required.
• Maintains appropriate temperatures and humidity in surgical suites as requested. 
• Enters data into computer system regarding work request.  
• Responds to system malfunction troubleshoots malfunction and notifies personnel as necessary.
• Documents malfunction and resolution.  Contacts hospital vendors as needed.
• Responds to emergency situations by notifying appropriate persons and monitors situation until resolved. 
• Maintains various records and logs including emergency action information. 

Minimum Qualifications:
Education: High School Diploma or GED required. Associate’s degree in relevant field such as Information Technology or Telecommunications preferred.
Experience:  Minimum of 5 years of Communications Dispatch experience required.
License(s)/Certification(s)/Registration(s) Required:  None

NOTE: This job will require the individual to work various shifts and/or hours.                                                                                  
Knowledge, Skills and Abilities:   

• Must be able to communicate effectively in English to include but not limited to, communication via telephone, overhead paging and in person.
• Must be able to demonstrate a working knowledge of computers, business automation systems and standard office equipment.
• Must be able to communicate effectively with patients, families and hospital staff in accordance with established policies and procedures.
• Must be able to solve problems within established policies and procedures.
• Must demonstrate a positive demeanor.
• Must have good verbal and written communication skills.
• Type/keyboarding skills sufficient to meet the requirements of the position.
• Must be able to successfully complete additional job-related training when required.
• Must be able to function in a team environment. 
• Able to work effectively in a potentially high stress situation including emergency situations.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.