Manager - Network & Voice Services

Position Title:

Department:

Job Description:

General Description: The Admin Manager, Network Services is responsible and accountable for organization’s network environment, including the design, planning, operations, maintenance, and troubleshooting of services. This role oversees the team responsible for the planning and engineering of the organization’s network infrastructure and ensures that hardware and or software is designed and installed in a manner that supports the strategic goals and objectives set by the organization.  This role will collaborate with the Director, IT Systems Engineering to create functional strategies and specific objectives which support ease of care delivery. The incumbent is in charge of working with peers and leaders within both IT and the organization, dealing with strategic vendors, and performing mid-range planning as it relates to the system architecture. The Admin Manager, Network Services will work cross functionally within a matrixed environment and have accountability to leaders across the infrastructure and application pillars.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Ensures products meet the necessary requirements for security, portability, and performance, while balancing the end user experience.
• Meets tight business timelines, within established and measured required SLAs.
• Builds strategic partnerships with vendors and hold them accountable for delivery.
• Develops operational support structure, logging, alerting, and establishing tools, standards, and operational procedures.
• Works across a multitude of third-party solution providers each fulfilling a portion of the overall service delivery.
• Exhibits critical thinking by seeing outcomes and providing direction when there are multiple stakeholders and solutions.
• Ensures concise, clear, and regular verbal and written communication between business partners and the IT organization.
• Adheres to established standards by the IT organization.
• Engages in quality control procedures to ensure that systems are efficient and operational.
• Develops a cost-efficient system for projects by performing cost-benefit analysis.
• Participates in the development and operationalizes the organization’s technology strategy by recommending short- and long-term IT goals and objectives to leadership team.
• Creates a culture of IT professionals focused on deep business alignment, accountability for outcomes, and continuous improvement.
• Develops and designs network architecture and roadmaps, implementation strategies and transformation plans focused on the enablement of care delivery.
• Develops team members ensuring they can problem solve, think critically, and deliver services within documented SLAs.
• Interacts closely with the organization’s leadership team to understand enterprise priorities and support needs.
• Participates in the IT governance process and decision-making impacting enterprise priorities and strategies.
• Keeps knowledge base articles and Configuration Management DataBase (CMDB) current.
• Maintains effective relationships and communications with executives, department heads and other key customers in departmental supported areas.
• Promotes a customer-service oriented support organization.
• Resolves, proactively, issues encountered during and post system implementation, working with all levels of personnel within the organization.
• Evaluates new technologies/software that may provide opportunities for solutions or new applications necessary to accomplish organizational goals, objectives, and strategies.
• Ensures optimization of the team’s resources through effective resource management.
• Establishes and promotes Network Services key performance indicators.
• Complies with change management.
• Is the IT sponsor accountable and responsible for any Network Services needed in support of implementations, as appropriate.
• Provides leadership and guidance to achieve secure, reliable, and cost-effective operations of Network Services and applications

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education:  Bachelor’s Degree in Information Technology, healthcare administration required.

Experience: Minimum five (5) years IT leadership in a large, complex, academic health system and progressive responsibility in healthcare information technology or related industry. Prior experience with Microsoft suite of tools preferred. Acute and ambulatory setting experience preferred. Strong background in Hospital / Healthcare provider and ambulatory (clinic) environments.

Licensure/Certifications/Registrations Required: ITIL foundation required or ability to obtain within 36 months of hire. Cisco Certified Network Associate (CCNA) or Cisco Certified Design Professional (CCDP) preferred and Cisco Certified Internetwork Expert (CCIE) written and relevant network security certifications –Certified Information Systems Security Professional (CISSP), Cloud Security Certification (CCSP), or other similar certifications are preferred.

Knowledge, Skills and Abilities:

• Thorough understanding of Network Services within a healthcare environment.
• OSI Layer 1 (LAN/MAN/WAN) physical layer technologies
• Layer 2 technologies (including Switched VLANs, spanning tree, and WLANs)
• Layer 3 technologies (OSPF and BGP).
• Cisco product lines and capabilities.
• Telecom industry and data network service offerings. Network security technologies (firewalls, VPN concentrators, ACLs, etc.).
• High-level understanding of information security principles and technology.
• Seeks and evaluates emerging technologies and educate business stakeholders on the potential for new technologies to deliver return on investment by enabling business innovation, efficiency, and competitive advantage.
• Ensures service-level requirements are met while upholding all regulatory and compliance standards.
• Demonstrates a management style that encourages mentorship, teamwork, participation, communication, and service orientation.
• Empowers the IT team to succeed, assists in removing roadblocks, and coaches the team to high levels of performance.
• Demonstrated ability to elicit, analyze and communicate business requirements from multiple customers across disparate functions.
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
• Ability to analyze information, evaluate results to choose the best solutions and solve problems.
• Knowledge of IT Service Management and ITIL key practices and concepts.
• Ability to manage internal IT and outsourced vendors to meet service levels.
• Exhibits strong interpersonal skills, demonstrating the ability to navigate the political landscape of the organization.
• Capacity to deliver on deadlines while contributing to various stakeholders, projects and business relationships at once.
• Ability to work independently or as part of a team and thrive in ambiguity, remain cool-headed with curve balls, and withstand the tests of a dynamic environment with resilience and resolve.
• Exceptional emotional intelligence to help manage complex relationships partners, stakeholders, design, engineering, and leadership.
• Is results oriented, focusing on business value optimization and performance management.
• Strong presentation skills.

#cb

Current OU Health Employees - Please click

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.